Privacy Policy
Your data is yours. Here's exactly what we collect and why.
Who We Are
VelvetMoss is an online shop for botanical, mystical, and nature-inspired goods. This policy explains how we handle your personal information when you visit our site or place an order.
Last updated: April 2026
What We Collect
When you place an order, we collect:
- Contact information: Your name and email address
- Shipping address: Street, city, state, zip code, and country
- Order details: Items purchased, quantities, and prices
- Payment information: Payment is processed through Stripe. We never see or store your full card number — Stripe handles that securely on their end.
When you browse the site, we may also collect:
- Basic analytics data (pages visited, general location, device type) to understand how people use the site
- Cookie data (see below)
How We Use Your Information
We use the information you provide to:
- Process and fulfill your orders
- Send you order confirmations and shipping updates
- Respond to your questions and customer service requests
- Improve the site and shopping experience
We don't use your information for anything creepy. No selling, no renting, no "partners" who want to sell you things.
Cookies
We use cookies to make the site work properly — things like remembering your cart between pages.
We may also use basic analytics cookies to understand how visitors use the site. These don't identify you personally.
You can disable cookies in your browser settings, though some site features (like the cart) may not work as expected.
Sharing Your Information
We share your information only when necessary to fulfill your order:
- Stripe — to process your payment securely
- Shipping carriers — to deliver your order
- Suppliers/fulfillment partners — to pick, pack, and ship your items
We do not sell, rent, or trade your personal information to anyone else. Ever.
Data Retention
We keep your order information for as long as necessary to fulfill orders, handle returns, and comply with legal obligations. If you'd like your data deleted, email us and we'll do our best to accommodate your request.
Security
We take reasonable steps to protect your information — encrypted connections (HTTPS), secure payment processing through Stripe, and limited access to customer data. That said, no method of transmission over the internet is 100% secure.
Third-Party Links
Our site may contain links to other websites. Once you leave VelvetMoss, we're not responsible for the privacy practices of those sites.
Children's Privacy
Our site is not directed at children under 13. We don't knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. Changes will be posted here with an updated date. Continued use of the site after changes means you accept the updated policy.
Contact Us
Questions or concerns about your privacy? Email us at hello@velvetmoss.polsia.app — a real human will respond.