Terms of Service

Welcome

By visiting or shopping at VelvetMoss, you agree to these terms. If you don't agree, please don't use the site. We reserve the right to update these terms at any time — continued use of the site means you accept any changes.

Last updated: April 2026

Who We Are

VelvetMoss is an online shop selling botanical, mystical, and nature-inspired goods. References to "we," "us," or "VelvetMoss" mean the VelvetMoss store and its operators.

Orders & Purchases

When you place an order, you're making an offer to buy. We reserve the right to accept or decline any order. An order is confirmed when you receive a confirmation email.

Prices are listed in USD and are subject to change without notice. We do our best to display accurate prices, but if an error occurs, we'll let you know and give you the option to proceed at the correct price or cancel.

We reserve the right to limit quantities, cancel orders, or refuse service to anyone for any reason.

Payment

Payments are processed securely through Stripe. We never store your full card details. By completing a purchase, you confirm that you're authorized to use the payment method provided.

All charges are final once an order is confirmed, subject to our returns policy.

Shipping

We offer free standard shipping on all orders. Estimated delivery times are provided at checkout and are approximate — we can't guarantee exact delivery dates.

Risk of loss and title passes to you upon delivery to the carrier. We're not responsible for delays or losses caused by the carrier.

We currently ship within the United States. International shipping availability may vary.

Returns & Refunds

Our full returns policy is available at /returns. Returns are accepted within 30 days of delivery on unused items.

Intellectual Property

All content on this site — including text, images, graphics, logos, and design — belongs to VelvetMoss or its content suppliers and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or create derivative works from any content on this site without our written permission.

Product Descriptions

We do our best to accurately describe and photograph our products. Colors may vary slightly depending on your screen. We don't warrant that product descriptions are error-free, complete, or current.

Our products are sold for aesthetic and personal enjoyment purposes. We make no medical, spiritual, or therapeutic claims about any items sold.

Limitation of Liability

To the fullest extent permitted by law, VelvetMoss is not liable for any indirect, incidental, special, or consequential damages arising from your use of this site or purchase of our products.

Our total liability to you for any claim shall not exceed the amount you paid for the relevant order.

Governing Law

These terms are governed by the laws of the United States. Any disputes shall be resolved in good faith between the parties.

Contact

Questions about these terms? Email us at hello@velvetmoss.polsia.app.