Shipping Information

Shipping Rates

We keep it simple:

• Standard Shipping — $5.99 on all orders
• Free Shipping on orders over $75

No surprises at checkout. What you see is what you pay.

Where We Ship

We currently ship to addresses within the United States only. We're working on expanding — check back soon.

Processing Time

Orders are processed within 2–5 business days after payment confirmation. Business days are Monday through Friday, excluding federal holidays.

You'll receive a confirmation email once your order is on its way.

Estimated Delivery

Once shipped, expect delivery within:

• Standard Shipping: 7–14 business days

Delivery windows are estimates. Delays can occasionally occur due to carrier volume, weather, or remote locations. If your order hasn't arrived within 21 days of shipping confirmation, reach out and we'll look into it.

Tracking Your Order

Once your order ships, we'll send a tracking number to your email. You can use it to follow your package's journey directly with the carrier.

If you haven't received tracking info within 7 business days of your order, email us at hello@velvetmoss.polsia.app with your order number.

Lost or Damaged Packages

If your order arrives damaged or goes missing in transit, we'll make it right. Email us at hello@velvetmoss.polsia.app within 14 days of your expected delivery date. Please include your order number and, where possible, photos of any damage.

Questions?

We're here. Email hello@velvetmoss.polsia.app and a real human will get back to you within 1–2 business days.